Terms

1. Privacy Policy (UK GDPR Compliant)

Brackenwood Therapeutics Ltd — Privacy Policy
Last updated: 11th December 2025

Brackenwood Therapeutics Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or interact with our company.

1. Who We Are

Brackenwood Therapeutics Ltd
Registered in England & Wales
Company No: 16897873
Registered Office: 72 North Park Avenue, Leeds, LS8 1HS.
Contact: contact@brackenwoodtherapeutics.com

We are the parent company of RLS Balance and related therapeutic brands.

2. What Data We Collect

We may collect the following information:

Information you provide directly

  • Name
  • Email address
  • Contact information
  • Enquiries or messages
  • Optional survey or feedback responses

Automatically collected information

  • IP address
  • Browser type, device type
  • Usage data (pages visited, session duration)
  • Cookies (see Cookie Policy)

If you purchase products

Payment details are processed securely by third-party providers (e.g., Stripe, PayPal). We never store full card details.

3. How We Use Your Data

We process your data for:

  • Responding to enquiries
  • Providing services or fulfilling orders
  • Website analytics and performance
  • Customer support
  • Legal compliance
  • Marketing (only with consent)

We do not sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Consent
  • Contractual necessity
  • Legitimate interest (e.g., site security, analytics)
  • Legal obligations

5. Sharing Your Data

We may share your data with:

  • Website hosting providers
  • Email providers
  • Payment processors
  • Professional advisors (e.g., accountants)

All partners operate under strict data processing agreements.

6. Data Retention

We keep personal data only as long as necessary for the purpose it was collected, or as required by law (e.g., tax records for 6 years).

7. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Data portability
  • Object to processing

To exercise your rights, contact: [your email]

8. Data Security

We use appropriate technical and organisational measures to secure your information. No online platform is 100% secure, but we take every reasonable step to protect your data.

9. International Transfers

We primarily store data in the UK/EU. If data is transferred outside the UK, we ensure appropriate safeguards (e.g., adequacy decisions, SCCs).

10. Contact

For privacy questions or concerns:
contact@brackenwoodtherapeutics.com

For complaints, you may also contact the ICO (Information Commissioner’s Office).

2. Cookie Policy

Brackenwood Therapeutics Ltd — Cookie Policy
Last updated: 11th December 2025

This policy explains how we use cookies and similar tracking technologies on our website.

What Are Cookies?

Cookies are small text files stored on your device to help websites function and improve user experience.

Types of Cookies We Use

1. Strictly Necessary Cookies

Essential for website operation (e.g., security, login, navigation).

2. Performance & Analytics Cookies

Used to understand how users interact with the site (e.g., Google Analytics).

3. Functional Cookies

Store preferences (e.g., form inputs, language settings).

4. Marketing Cookies

Used for targeted advertising or measuring marketing performance (only with consent).

Managing Cookies

You can control cookie settings via:

  • Your browser
  • Our cookie banner
  • Opt-out tools (if used, e.g., Google Analytics opt-out)

Updates

We may update this policy periodically.

3. Terms & Conditions (Website)

Terms & Conditions — Brackenwood Therapeutics Ltd
Last updated: 11th December 2025

By using this website, you agree to these Terms & Conditions.

1. About Us

Brackenwood Therapeutics Ltd
Company No: 16897873

2. Use of Website

You must use this website lawfully and not:

  • Attempt to breach security
  • Use automated scraping tools
  • Misuse or damage the site

3. Intellectual Property

All content, branding, and materials on this site are owned by Brackenwood Therapeutics Ltd unless otherwise stated.
You must not copy, reproduce, or distribute without permission.

4. Website Content Disclaimer

We aim to provide accurate information, but:

  • Content is for general information only
  • It is not medical advice
  • You must not rely on it for diagnosis or treatment decisions

Always consult a qualified healthcare professional.

5. External Links

We may link to third-party sites. We are not responsible for their content or policies.

6. Limitation of Liability

We do not accept liability for:

  • Website downtime
  • Errors or omissions
  • Loss resulting from the use of our site

Your statutory rights are unaffected.

7. Changes

We may update our terms at any time. Continued use means acceptance.

4. Terms of Sale (for any products sold)

Terms of Sale — Brackenwood Therapeutics Ltd
(For supplements, programmes, or digital products)

1. Products

We provide supplements, health programmes, and educational content via our brands (e.g. RLS Balance).

2. Pricing

Prices are displayed clearly before checkout. We reserve the right to change prices.

3. Orders

We may decline an order if:

  • Stock is unavailable
  • Payment is not authorised
  • Fraud risk is detected

4. Payments

Payments are processed securely by third-party providers. We do not store card details.

5. Delivery

We aim to dispatch promptly. Delivery times are estimates, not guarantees.

6. Returns & Refunds

For physical products:

  • Unopened items may be returned within 30 days.
  • Refunds issued once the item is received and inspected.

For digital programmes:

  • Refunds available where required by law.
  • Otherwise discretionary based on individual circumstances.

7. Health Disclaimer

Our products are:

  • Not intended to diagnose, treat, cure, or prevent disease
  • Not a substitute for medical advice
  • For adults unless stated otherwise

Consult a GP before taking supplements.

8. Governing Law

These terms are governed by English law.

5. Medical Disclaimer

Medical Disclaimer — Brackenwood Therapeutics Ltd

Information on this website is for general educational purposes only.
It does not constitute medical advice and should not be used to diagnose or treat health conditions.

Always consult a qualified medical professional before:

  • Starting new supplements
  • Changing medication
  • Managing a health condition

Our supplements are not intended to treat or cure Restless Legs Syndrome or any other medical condition.

6. Accessibility Statement

Accessibility Statement — Brackenwood Therapeutics Ltd

We aim to make our website accessible to all users. If you encounter difficulties or require content in an alternative format, please contact us at contact@brackenwoodtherapeutics.com

7. Complaints Policy

We aim to respond to all complaints promptly and fairly.

To make a complaint, please contact:
contact@brackenwoodtherapeutics.com

We will respond within 5–10 working days.